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You got questions – We got answers


How long does it take to repair my car?

When your vehicle has arrived at our premises we are more likely to be able to give you an estimate on how long your repairs will take.  After we have seen the extent of the damage we can normally advise of expected repair timeframes. Sometimes we find more damage than is expected during the repair process, damage which may have not been seen when we did the quote. You will be contacted if there is a significant change, as we will be making all attempts to complete your repairs as soon as possible whilst still maintaining the highest standard of repairs at the same time.

What do we do if there is something wrong with our repair job?

Because all of our repairs are approved by our Assessor and come with a full guarantee on the workmanship, you only need call us if you have any issues with your car repairs.

So if you have issues with any of car smash repairs at Smash Masters please contact our office immediately so we can discuss the matter properly.

Do I have to pay for the loan car you provide?

If you want to use one of our modern hire cars while your car is being repaired, please let our staff know when you place the booking and where possible we will make arrangements for the loan car fee to be charged to your insurer to cover your out of pocket expenses.